Shipping and Returns
Shipping In Hong Kong
Shipping within Hong Kong is free of charge with the exception of outlying islands. Free shipping includes Hong Kong Island, Kowloon, New Territories and Discovery Bay.
For shipping to outlying Islands we will contact you to make arrangements.
Shipping is usually by S F Express. In some cases for larger pieces alternative arrangements may need to be made.
Stock orders are shipped within 2-3 days of order being placed.
Delivery time within Hong Kong by S F Express is usually 3-4 days depending on location.
We try to find our customers the perfect cowhide rug. After placing an order we will photograph and send a selection of 3-4 rugs (subject to availability) by email or WhatsApp.
Should the cowhide rug selected not suit the space we will happily exchange the rug for an alternative.
Sale items cannot be exchanged.
Custom made rugs and other items are not exchangable.
Lead Time for Custom
Many of our rugs are made to order. Lead time for these projects will be discussed and advised at time of order.
As a guideline we suggest allowing 6-8 weeks for the rug to be made.
We do ship internationally. Please contact us for a shipping quote.